Frequently Asked Questions
Everything you need to know about your Riddle beauty journey.
Are Riddle products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 days for international delivery.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I track my order?
Absolutely. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.