Returns & Exchanges
At Riddle, we want you to feel confident in your beauty ritual, which is why we offer a 30-day window for returns and exchanges on all eligible products. If your scent profile isn't a perfect match, we are here to help you find your signature glow.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Items
Carefully place the product in its original packaging to ensure it remains protected during transit.
Attach the Label
Download and print your pre-paid shipping label, then secure it firmly to the outside of your return package.
Drop Off and Refund
Hand your package to the carrier; once received at our warehouse, we will issue your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing